Refund Policy

At NFTlogia, we aim to provide you with a smooth and enjoyable experience when purchasing our AI-generated images. While we are confident in the quality of our products, we understand that issues may sometimes arise. Below are the conditions under which we offer refunds and important details regarding the refund process.

Eligibility for Refund

You may be eligible for a refund in the following cases:

• Corrupted or Defective File: If you purchased an AI-generated image and, upon downloading, the file is corrupted, defective, or otherwise unusable.
• No Download or Access: If you have not downloaded or accessed the image after purchase and request a refund within 14 days of the purchase date.

Non-Refundable Situations
Refunds are generally not provided for the following reasons:

• Change of Mind: If you change your mind or are dissatisfied with the product, we typically do not offer refunds. However, exchanges or credits may be considered on a case-by-case basis.
• Downloaded or Accessed Product: If you have already downloaded or accessed the purchased image and it is not corrupted or defective, refunds will not be granted.
• Late Refund Requests: Refund requests made after the 14-day period from the purchase date are not eligible for a refund.

Requesting a Refund

If you believe you are eligible for a refund, please contact us via email at support@nftlogia.com with the following details:

• Order Number: Provide your unique order number so we can quickly locate your purchase.
• Reason for Refund: Explain the issue clearly, such as why the file is unusable or why you are requesting a refund.
• Supporting Documentation: If applicable, include screenshots or detailed descriptions showing the problem (e.g., corrupted file or inability to access).

Refund Process

Once we receive your refund request, our team will review the case within 3-5 business days. If your request is approved, we will process the refund via the same payment method you used for the original purchase (Visa or MasterCard). Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment processor’s refund policy.

Exceptions and Special Considerations

In cases where a refund is not possible but you remain unsatisfied with your purchase, we may offer alternative resolutions such as:

• An exchange for another AI-generated image of equal value.
• A store credit for use on future purchases.

We are dedicated to ensuring a positive customer experience and will work with you to find a fair solution in case any issues arise.

For any additional questions or concerns, feel free to contact our customer support team at support@nftlogia.com